Refund policy

We have a 21-day refund policy, which means you have 21 days after receiving your item to request a refund.

To request a refund, you can contact us at support@shopnestnova.co. We'll review your case and work with you to find the best solution. You won't need to ship anything back.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Refundable Items
Certain types of items cannot be refunded, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept refund requests for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot process refunds on sale items or gift cards.

Refunds
Once your refund request has been reviewed and approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your refund, please contact us at support@shopnestnova.co.